Imperia Online JSC Privacy policy

Imperia Online JSC takes the protection of your personal information very seriously. The following privacy policy will provide you with information about the personal information that is collected and how it is processed and used.

1. Subject matter of this privacy policy

This Privacy Policy applies to all services which are offered on Imperia Online JSC internet sites, mobile games and the individual online game sites. Unless stated otherwise, this Privacy Policy exclusively regulates how Imperia Online JSC treats your personal information. In case you make use of services provided by third parties, the Privacy Policy conditions of these third parties apply exclusively. Imperia Online JSC does not revise Privacy Policy conditions of third parties.

2. Responsible contact

In case you have any questions concerning privacy policy matters, please contact dpo@imperiaonline.org. At this address, you can inquire about privacy issues, review, change or delete your personal information stored by Imperia Online JSC. Please - if possible – include the online game that you play, the server and your username.

3. Collection of information

We collect your information to be able to fulfill the services contract with you. In addition to monitoring compliance with the terms and rules this includes in particular the proper handling of your payment orders.

If you would like to register on our Internet sites or subscribe to our newsletter it is necessary to provide personal information. This information includes, for example, your name, phone number, address, e-mail address and other personal information which Imperia Online JSC may query in individual cases. In many cases it is possible to use Imperia Online JSC’s services by using pseudonyms. Users are encouraged to make use of this feature.
In addition, individual information such as IP address, browser type and access time will automatically be transferred to us by your computer and stored on our server. Except for the purpose of prosecuting unauthorized use of our website, we evaluate such information only for statistical and performance-related purposes. Where possible, the information is anonymized.

In order to make the visit to our Internet sites as pleasant as possible, we use, like many other companies, the so called cookies. After your visit to our website, these cookies are usually automatically deleted from your hard drive. Your Internet browser can be set to reject cookies generally. This can lead, for technical reasons, to restricted functioning of our Internet offerings.

We gather, process and use personal information – unless already permitted by statutes – only with your consent. If this consent is made in an electronic manner in the context of our online offerings, we shall fulfill the legal requirements to inform you about it.

You can make a inquiry about the personal data collected for you at any time. It will be granted to you within a 30 day timeframe after the inquiry.

4. Use of your personal information

We use your personal data in order to constantly improve our range of services and to satisfy the user’s needs.
Imperia Online JSC uses your personal information for the establishment, processing and settlement of your user relationship with Imperia Online JSC and the processing of payments.
Personal data is required to identify you on our sites and games.

5. Transmission of personal information

As a matter of course, your data will not be sold to third parties. Imperia Online JSC exclusively transmits your personal data to the following extent:

5.1 We work together with payment providers (e.g. credit card companies, banks, PayPal, mobile services, etc.). These service providers only have access to your data to the extent which is necessary for the completion of their tasks. These service providers are obliged to treat your data according to this privacy policy and the relevant data protection statutes.
In the case that Imperia Online JSC, companies controlled by Imperia Online JSC, particular affiliated companies or parts of the company are sold, your customer information will generally be passed on with the sold part of the company. Of course, in this case your data is also subject to this privacy policy and the relevant data protection statutes.

5.2 We work together companies providing statistical and analytical tools (Google, ClanPlay, AppsFlyer, Firebase, etc.) which are an integral part of the base service mechanism offered by Imperia Online JSC. These service providers only have access to your data to the extent which is necessary for the completion of their tasks. These service providers are obliged to treat your data according to this privacy policy and the relevant data protection statutes.

In the case that Imperia Online JSC, companies controlled by Imperia Online JSC, particular affiliated companies or parts of the company are sold, your customer information will generally be passed on with the sold part of the company. Of course, in this case your data is also subject to this privacy policy and the relevant data protection statutes.

6. Deletion of data

You can request deletion of your personal data at any time. The deletion of your personal data will automatically terminate your registration for the services of Imperia Online JSC. If your data is no longer necessary for the above-mentioned purposes including the settlement, for tax purposes or other legal reasons, it will be deleted 50 months after the last activity of your registration.

7. Security of your personal information

We process the information collected from you according to the European Union data protection law. All employees are obliged and have been advised to maintain data confidentiality and privacy obligations.
When submitting payments the transfer of your information is protected by SSL encryption technology.

8. E-mail

Imperia Online uses the email addresses of players for registration in the game, and to inform players about promotions, events, changes in Terms and Conditions, and does not provide their email addresses to third parties unless requested by departments related with the legislation of the Republic of Bulgaria. You can request termination of e-mail usage which will automatically terminate your registration.

9. Marketing

With your explicit consent you can share your e-mail to be used for targeted marketing services. They include:
- letter to a player who has been absent from the game for a while including an external link to the game, providing bonus resources
- letter reminding the player about a start of a new era in a realm in the game, including an external link to the game, providing extra premium membership
- letter of Commercial or Promotional nature from Imperia Online
- letter to invite a player from an older version of the game to register in a newer version, including an external link to the game, providing extra premium membership
- letter for receiving a daily bonus of resources in the game
- targeted advertisement in Facebook, Google and others.

In case you want to terminate the e-mail usage for targeted marketing services from Imperia Online, you can unsubscribe via the button „Unsubscribe" beneath the informative text in any newsletter or by editing the right you’ve given in the Settings menu of the game.

9. ClanPlay connection

We cooperate with ClanPlay JSC. (“ClanPlay”), in order to enable you and other players of Imperia Online to communicate with players in your clans even outside Imperia Online. If you or other players who communicate with you within the clan choose to link the clan to ClanPlay, we will share the content of your conversation (such as text, images, photos and video) with ClanPlay. Please note that this may occur even if only one of the players with whom you chat uses ClanPlay. Your use of ClanPlay in this manner, or interaction with the players who use it, is settled in ClanPlay’s terms of use and privacy policy https://www.clan-play.com/privacy/ and is not subject to this privacy policy.

Address:
Imperia Online JSC
VAT number: BG205098993

Infinity Tower
69 Bulgaria Blvd., fl. 16
Sofia, 1404
Bulgaria

Contacts:
E-Mail: support_en@imperialsupport.org
Phone/Fax : +359 24 233 244, Not for game support